Knowledge Base

Categories (8)

Accounts and Passwords

Articles about UMICH Accounts, Guest Accounts and Password Management.
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Classroom AV & Computer Lab Support

Information on Classroom and lab technology
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Office Technology

Office Computer, Phones, Device & Printing Support
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Enterprise Applications

Banner, WebFocus, DegreeWorks, ImageNow, CRM and other resources.
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Wifi, Network & Security

Wireless & wired connection issues, VPN, malware (viruses/spyware), cybersecurity
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Email & Collaboration

Email, web-conferencing, file sharing
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Research/Teaching & Learning

Canvas, Qualtrics, BYOD, AppsAnywhere, MiDesktop and other software for students and faculty.
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Information on Using This Site

How to find answers in the knowledge base and submit requests through the service catalog. Guides for specific request. Tips for customizing this site for ease-of-use.
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Articles (4)

Azure Software for Students View Key Error

Configure Your Slack Notifications

Slack Overview

A high-level overview of installing Slack for desktop and the basic functions of the Slack application

Slack Quick Start

Quick start guide to Slack, including sending messages, joining channels, and starting or joining a huddle