ITS Service Desk and Operations Support Services
The ITS Service Desk is the first point of contact for service and support, providing front-line assistance for all technology needs for both administrative and academic areas across campus.
Service provided:
- Resetting UMICH passwords and Voice Mail Pin numbers
- Notification of outages for University-wide services (Banner, ImageNow, Network)
- Hardware and software troubleshooting for University desktops, laptops, and printers
- Installation of third-party software on University owned devices
- Purchasing recommendations for office hardware, software, and printers
- Audio Visual equipment installations for office and conference rooms
- Imaging of University computers with standard software load
- Connecting computers and printers to our network.
- Wireless connectivity, including assisting with mobile devices
- Access to network resources
- Clean up and remediation of viruses and malware
- Sanitizing older computers and preparing for disposal
Includes the Accounts Office, Desktop Operation and Development Support Specialists, Service Desk and Computer Labs. We are able to help with concerns remotely over the phone, assist with walk-ins, and also provide desk side and classroom assistance. Our technicians handle calls and requests including resolution of classroom emergency calls with walk-ins and phone support.
*Hours are reduced when classes are not in session