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Cyberduck and Duo 2FA Troubleshooting.
A guide for settings on the FTP app Cyberduck to prevent redundant Duo Two Factor authentication requests.
Updating Work Phone Number in Directories
Guide on changing work phone number in MCommunity
Setting Adobe Acrobat Reader as the Default PDF Viewer
Steps to open your PDF images and documents in Adobe Acrobat Reader instead of Microsoft Edge.
Unity Voicemail Setup
Information on how to access voicemail.
Getting Access to Office Printers
Learn how to get access to Office Printers
CrashPlan: Introduction to University Cloud Data Backup System
Explains what CrashPlan, previously known as Code 42, is and how it can be used for backing up documents.
Windows Notification: Work or School Account Problem
You may have noticed a popup on your Windows 10 computer that indicates a problem with your work or school account.
Using CrashPlan to Recover Data Online
How to quickly get files online through CrashPlan.
APC Surge Protector Product Recall (2019)
Information regarding the APC Power Strip recall.
Microsoft BitLocker Administration and Monitoring (MBAM) Key Recovery Guide
Instructions on how to recover a device's BitLocker Recovery Key using the Microsoft BitLocker Administration and Monitoring (MBAM) Self Service portal.
Order, Change, and/or Cancel VoIP Telephone Services
How to order, change or cancel telephone service.
Voicemail Box is Full Message
Learn how to free up Voicemail space when your mailbox is full.
How to Request a Hard Token
In place of using Duo Security Hard Token, the Duo security system is now all software based. Physical tokens can still be ordered at the Computer Showcase.
Re-Authenticating Office Products - Windows 10
This article walks through the signing out and then back into Microsoft Office products that may be causing issues or saying they are unlicensed.