Question
I am enrolled in CrashPlan - how do I access my files that are backed up online?
Overview
CrashPlan automatically backs up user files online. This article explains how to download files from the web, also known as a web restore. Web restore is designed to download a few files when you need them on the go. It is not designed for very large downloads or full data restores.
Solution
- Open a web browser and go to the administration console.
- Sign in with your full @umich.edu email address and kerberos password.
- Select Devices > Active.
- On the Active Devices screen, find the device containing the files you want to download and click Restore
in the right column.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=7be1e2f4-61db-4e74-b792-e0e5075b1fd7.png&beidInt=270)
- (Optional) Select a calendar date to download files as of a date other than the most recent date, which may be necessary if you're looking for a previous version of a file.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=98f0ceaa-7c18-4e4e-aa5d-cd2fbc4cf51a.png&beidInt=270)
- (Optional) Select Display deleted files to download previously-deleted files.The file tree refreshes to include deleted files.
- Select the files or folders you want to download from the file tree.
- Click Restore.
- Select Click here to download to download the zip file containing your files.
![Web restore message](https://support.code42.com/@api/deki/files/19242/Click-here-to-download-message.png?revision=1&size=bestfit&width=311&height=155)
- The files that you've selected will be in the zip archive.
For additional information, check these categories in the Knowledge Base:
CrashPlan Initial Setup Instructions
Still need assistance? See the following related services:
File Restoration