Question
I am enrolled in CrashPlan - how do I access my files that are backed up online?
Overview
CrashPlan automatically backs up user files online. This article explains how to download files from the web, also known as a web restore. Web restore is designed to download a few files when you need them on the go. It is not designed for very large downloads or full data restores.
Solution
- Open a web browser and go to the administration console.
- Sign in with your full @umich.edu email address and kerberos password.
- Select Devices > Active.
- On the Active Devices screen, find the device containing the files you want to download and click Restore in the right column.
- (Optional) Select a calendar date to download files as of a date other than the most recent date, which may be necessary if you're looking for a previous version of a file.
- (Optional) Select Display deleted files to download previously-deleted files.The file tree refreshes to include deleted files.
- Select the files or folders you want to download from the file tree.
- Click Restore.
- Select Click here to download on the bottom left of console window to download the zip file containing your files.
- The files that you've selected will be in the zip archive.
**IF you have left the University and are no longer employed or enrolled the data backed up by enrolled devices will be kept for a period of 90 days after which time the data will be deleted.
For additional information, check these categories in the Knowledge Base:
CrashPlan Initial Setup Instructions
Still need assistance? See the following related services:
File Restoration