Windows Notification: Work or School Account Problem

Problem/Question

Windows 10 "work or school account problem" popup

 


Overview

Microsoft Windows is pushing a notification that says "Work or School Account Problem: We need to fix your work or school account (most likely your password changed). Select here to fix it in Shared experiences Settings."

This notification is a result of a transition to a new Microsoft 365 tenant completed on July 1. You can find out more information about this transition here. While we did not intend for this popup to occur, it is simple to resolve by following the instructions below.


Solution

To fix the work/school account notification issue perform the following steps:

 

1. Click on the Notification:

Note : If you closed the notification or ignored the message and it disappeared, you can find it again by clicking on the "Notification" icon on the bottom right corner of your screen.

 

2.    Under Accounts click "Fix Now:"

Windows account notification 1.png

3.    A Duo Authentication Window will pop up. Choose an authentication method.


4.    Your account is now fixed and it should say "All Accounts are working correctly."
 


For additional information, check these categories in the Knowledge Base:

Windows 10 Awareness Guide

Manually Re-licensing Office 2016


Still Need assistance? See the following related services:

Troubleshoot Computer Problem

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Details

Article ID: 99904
Created
Wed 3/4/20 11:21 AM
Modified
Wed 3/4/20 11:21 AM