Perceptive Content : Remote Use


How to access Perceptive Content while Remote. 


To use Perceptive Content (ImageNOW) remotely you have two options.
Both require you to be on the university's VPN.

  • Perceptive Content Desktop Client
    • Can only be installed on a PC.
  • WebNOW - Browser Application
    • Can only be accessed via Microsoft Internet Explorer (I.E.). (For Java compatibility)
    • You must have Java installed.




The WebNOW is the easiest solution, and recommended if you are using Perceptive Content primarily to view documents.
WebNOW has most of the functionality of the client, except the ability to do scanning.
To use WebNOW do the following:

  1. Please make sure Java is loaded.
    1. Use this page to see if it's running.
    2. Use this page to download and install.
  2. Launch I.E.
  • From the taskbar or Start menu clicke the I.E. icon.
    • Don't confuse the
      • Edge browser Edge Icon
      • with I.E..
      • Note that the icon edge look like the old icon for I.E.
  • If the icon isn't readily accessible on your toolbar or start menu you can do a search for it.
    Screen Shot - search for Internet Explorer application.
  • In the address bar enter the following link.
  • If you get the Java error shown below click "Run this time"
    Screen Shot - Browser Warning for Java
  • Login with your UMich credentials (same as your email).
    Screen Shot - Perceptive Content Login Scren
  • The layout and use of WebNOW is similar to the desktop Client.
    Screen Shot - WebNOW interface


Perceptive Content Desktop Client

  1. Launch the desktop client from the Start menu.

  2. The default profile connection should already be selected and set up. See below if it isn't.
    1. Enter UMich credentials (same as your email).
      Screen Shot - Login
  3. This is the default view of the Perceptive Content client.
    Screen Shot - Perceptive Content Desktop Client

Installing Desktop Client

  1. Grab client install file from M-Box 
    1. Save it to the desktop the local machine.
      Screen Shoot - U.M.D. Shares Uploads Path
  2. Right click on and run ClientSetup_494.exe as administrator
    1. If first time install, allow for Microsoft Visual to install and reboot the computer
    2. Go though prompts
      1. At 'Custom Setup' uncheck Language Packs, Administrator Help, and Business Insight Integration
      2. Click Install


Edit Connection Profile

  1. Click "Connection"
  2. Click "Edit connection profiles"
    ScreenShot - Select A Profile
  3. Select the "Default Profile"

  4. Enter the settings as shown.
    • Name: "Production", "UMD" or "DefaultProfile.
    • Server ID:
    • Server Type: Production
    • Port Number: 6000
    • User Name: Remember last successful user name
      • You can also select the "Set to" radio button and enter in your own unique I.D.
    • Close out the dialog boxes by clicking OK for each.
      Screen Shot - Profile Settings
  5.  Login


Additional Information

If there are any questions, please reach out to the Service Desk at 313-593-4357 or

For additional information, check these categories in the Knowledge Base:

Perceptive Content - Unable to Login - Server Disconnect

Perceptive Experience Content Apps - Viewing

Perceptive Experience Content Apps - Starting

Still Need assistance? See the following related services:


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Article ID: 100911
Thu 3/12/20 10:43 AM
Tue 5/18/21 7:18 AM