Perceptive Content - Unable to Login - Server Disconnect

Problem/Question

Perceptive Content Server Disconnect / Profile Creation

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Overview

This issue will normally occur if the connection profile is not setup correctly or, if remote, not connected to VPN.

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Solution

Note:: If working remotely, please check that you are connected to VPN and retry. If still not working, please check the Connection Profile.

Connection Profile Setup (QA)

1. Launch the Perceptive Content 7 Client

2. ​​​​​Click Connection Profiles 

 

     3. Click Edit Connection Profiles

4. Click Create

      

5. Details:

• Name: UMD
• Server ID: apps-image-content-prod.its.umd.umich.edu
• Server Type: Production
• Port Number: 6000
• User Name: Remember last successful user name

6. Click OK

7. Default Preferences: Remember last successful connection attempt

8. Click OK

Login Instructions from Home : 

1. Must be connected to UM-Dearborn VPN to connect

• https://umdearborn.teamdynamix.com/TDClient/2019/Portal/Requests/ServiceCatalog?CategoryID=9120
  

2.  Login with Kerberos credentials

Client Install Through Software Center:

• https://docs.google.com/document/d/1yiMNkghkjk4bcjxUiwhDtWlGgLOpVCQZ15dkNzMZFCU/edit#heading=h.7m2v2j9kxknn
• https://drive.google.com/open?id=0B5KSXNfsxQ7kQzhveUxGdHBJdEQ5TlN6UEVPOF9qa1RyeXo0

 

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For additional information, check these categories in the Knowledge Base:

Perceptive Content - Unable to Login - Server Disconnect

Perceptive Experience Content Apps - Viewing

Perceptive Experience Content Apps - Starting

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Still Need assistance? See the following related services:

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