Perceptive Content - Unable to Login - Server Disconnect


Perceptive Content Server Disconnect / Profile Creation


This issue will normally occur if the connection profile is not setup correctly or, if remote, not connected to VPN.


Note:: If working remotely, please check that you are connected to VPN and retry. If still not working, please check the Connection Profile.

Connection Profile Setup (QA)

  1. Launch the Perceptive Content 7 Client

  2. ​​​​​Click Connection Profiles 


     3. Click Edit Connection Profiles

4. Click Create


5. Details:

  • Name: UMD
  • Server ID:
  • Server Type: Production
  • Port Number: 6000
  • User Name: Remember last successful user name

6. Click OK

7. Default Preferences: Remember last successful connection attempt

8. Click OK

Login Instructions from Home : 

  1. Must be connected to UM-Dearborn VPN to connect

2.  Login with Kerberos credentials

Client Install Through Software Center:


For additional information, check these categories in the Knowledge Base:

Perceptive Content - Unable to Login - Server Disconnect

Perceptive Experience Content Apps - Viewing

Perceptive Experience Content Apps - Starting

Still Need assistance? See the following related services:


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Article ID: 47120
Fri 1/26/18 4:58 PM
Fri 5/14/21 1:12 PM