Using CrashPlan to Recover Data Online


How to quickly get files online through CrashPlan.



I am enrolled in CrashPlan - how do I access my files that are backed up online?


CrashPlan automatically backs up user files online. This article explains how to download files from the web, also known as a web restore. Web restore is designed to download a few files when you need them on the go. It is not designed for very large downloads or full data restores.


  1. Open a web browser and go to the administration console.
  2. Sign in with your full email address and kerberos password.
  3. Select Devices > Active.
  4. On the Active Devices screen, find the device containing the files you want to download and click Restore Restore icon in the right column.
  5. (Optional) Select a calendar date to download files as of a date other than the most recent date, which may be necessary if you're looking for a previous version of a file.
  6. (Optional) Select Display deleted files to download previously-deleted files.The file tree refreshes to include deleted files.
  7. Select the files or folders you want to download from the file tree.
  8. Click Restore.
  9. Select Click here to download to download the zip file containing your files.

Web restore message

  1. The files that you've selected will be in the zip archive.

For additional information, check these categories in the Knowledge Base:

CrashPlan Initial Setup Instructions

Still need assistance? See the following related services:

File Restoration



Article ID: 102770
Tue 3/24/20 2:15 PM
Thu 5/16/24 4:00 PM