Problem/Question
How do I clear my browser cookies and cache?
Overview
Sometimes issues logging into websites can be solved by clearing the cookies and cache. It is a quick and easy fix, and anyone can do it!
Solution
Note: Before you clear cache and cookies, please be aware that:
- Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
- Some sites can seem slower because content, like images, needs to load again.
Please click on your web browser below for the relevant instructions:
Google Chrome
Firefox
Safari
Edge
Google Chrome:
Note: You can press Ctrl + Shift + Delete and skip to step 3 (or Cmd + Shift + Delete on a Mac).
1. Click on the settings icon that appears to the upper right corner of the browser.
2. Select More tools > Clear browsing data.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=8a88c774-630f-4d0b-a245-b4230dd8dbaf.png)
3. Make sure the following are checked:
- Cookies and other site data
- Cached images and files
4. Select All time in the Time range drop-down menu and click on CLEAR DATA.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=e5a08421-f4a2-4b7a-9eaf-1fdd502fe2f7.png)
Firefox:
Note: You can press Ctrl + Shift + Delete and skip to step 3 (or Cmd + Shift + Delete on a Mac).
1. Click on the menu button that appears to the upper right corner of the browser.
2. Select History.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=1cf524f3-0bf5-4a98-a628-6a3d1f0e7fc7.png)
3. Select Clear Recent History.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=a7ee5f8c-9d51-4a1d-8f64-e59e1ac4beb3.png)
3. Under Details make sure the following are checked:
- Cookies
- Cache
- Active Logins
4. Select Everything in the Time range to clear drop-down menu and click on Clear Now.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=3a1568c2-ac64-45dd-9fde-903ce02fd223.png)
Safari:
1. Click on Safari and then Preferences.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=8c157ebf-c62a-430c-b7b5-89b04503d8d1.png)
2. Click on Privacy and then click Manage Website Data.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=617b78cd-88ee-4095-a25d-e9af36740d21.png)
3. Click Remove All.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=3800b10f-e6fd-4d16-86df-a68f683f4bc2.png)
4. Click Remove Now.
![](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=7f256d07-478e-4ff1-82e2-aadc9fa5b5c7.png)
Edge
Clear cache and cookies
- Click the Menu icon
at the top-right corner of the screen, then click Settings.![Click to View Full Image Uploaded Image (Thumbnail)](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=0c45a51a-6594-48f2-b009-70fe71f80d9d-thumb.jpg&beidInt=270)
- Click on Privacy, search, and services from the list of options on the left-hand side under Settings.
![Click to View Full Image Uploaded Image (Thumbnail)](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=ea93a1af-ec0f-491a-97b1-24a065e0bc0a-thumb.jpg&beidInt=270)
- Scroll down to Clear browsing data and click the Choose what to clear button.
![Click to View Full Image Uploaded Image (Thumbnail)](https://umdearborn.teamdynamix.com/TDPortal/Images/Viewer?fileName=7dc88d9d-0351-4493-add9-e5a7dbe3c62d-thumb.jpg&beidInt=270)
- Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.