Body
Problem/Question
How do I clear my browser cookies and cache?
Overview
Sometimes issues logging into websites can be solved by clearing the cookies and cache. It is a quick and easy fix, and anyone can do it!
Solution
Note: Before you clear cache and cookies, please be aware that:
- Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
- Some sites can seem slower because content, like images, needs to load again.
Please click on your web browser below for the relevant instructions:
Google Chrome
Firefox
Safari
Edge
Google Chrome:
Note: You can press Ctrl + Shift + Delete and skip to step 3 (or Cmd + Shift + Delete on a Mac).
1. Click on the settings icon that appears to the upper right corner of the browser.
2. Select More tools > Clear browsing data.
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3. Make sure the following are checked:
- Cookies and other site data
- Cached images and files
4. Select All time in the Time range drop-down menu and click on CLEAR DATA.
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Firefox:
Note: You can press Ctrl + Shift + Delete and skip to step 3 (or Cmd + Shift + Delete on a Mac).
1. Click on the menu button that appears to the upper right corner of the browser.
2. Select History.
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3. Select Clear Recent History.
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3. Under Details make sure the following are checked:
- Cookies
- Cache
- Active Logins
4. Select Everything in the Time range to clear drop-down menu and click on Clear Now.
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Safari:
1. Click on Safari and then Preferences.
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2. Click on Privacy and then click Manage Website Data.
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3. Click Remove All.
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4. Click Remove Now.
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Edge
Clear cache and cookies
- Click the Menu icon
at the top-right corner of the screen, then click Settings.
- Click on Privacy, search, and services from the list of options on the left-hand side under Settings.
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- Scroll down to Clear browsing data and click the Choose what to clear button.
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- Change the Time range at the top to All Time and check the boxes next to Cookies and other site data and Cached images and files. Then, click Clear now.