Banner Quick Fixes

Overview

The following are some quick fixes that you can try before submitting a ticket for the Banner application.

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Solution

VPN

In order to connect to the Banner administrative website, you will need to ensure you are connected to the VPN.  Please refer to our VPN KB category to ensure VPN is properly configured on your workstation and that you are connected to the VPN when attempting to login to Banner.

Banner 9

Do Not use multiple browser tabs for Banner

When multiple Banner tabs are open in a browser, the session timeout is generally managed by the first tab, which can result in unpredictable session timeouts in the other tabs.  If you need to have multiple Banner browser windows open simultaneously,  open then in different browsers, as the session will behave as expected within each browser.

Restart Internet Browser

Completely close your internet browser, but clicking the 'X' button on the top right of the window.  Once closed, make sure you do not have another instance of your internet browser running. This should clear some temporary internet files that build up while you are working with the application.

Clear Browser Cache

When web browsers are open for long periods of time, they can collect 'stale' information, or cache.  The intent of cache is to speed up future visits to websites, however, it can interfere after application updates.  Please follow the process below to clear your cache for your respective browser.  NOTE: Performing these steps will require that you sign-in again to almost all websites that you routinely use, that require login.

Use Incognito in Chrome

1. Open Google Chrome
2. Click the menu icon
3. Click More Tools...
4. Click Clear Browsing Data...
5. For "time range", it is recommended to use "All Time"
6. Check the following:
   • Cached images and files
   • Cookies and other Site Data
7. Uncheck everything else.
8. Click Clear Data

Use Private Browsing in FireFox

1. Open FireFox
2. Click on the menu icon
3. Click History
4. Click Clear Recent History...
5. For "Time Range", specify Everything
6. Click Details
7. Check the following:
   • Cookies
   • Cache
   • Active Logins
   • Offline Website Data
8. Uncheck everything else.
9. Click Clear Now

Use In-Private in Internet Explorer

1. Click on the gear icon on the top right of the browser
2. Click Safety
3. Click Delete Browsing History...
4. Check the following:
   • Temporary Internet files and website files
   • Cookies and Website Data
5. Uncheck everything else
6. Click Delete

Use Incognito or InPrivate or Private Browsing

All modern Internet browsers should have functionality for private browsing.  Private browsing allows you to have a fresh Internet session without previously used cookies or temporary Internet files.

Use Incognito in Chrome

1. Open Google Chrome
2. Click the menu icon
3. Click New Incognito Window

Use Private Browsing in FireFox

1. Open FireFox
2. Click on the menu icon
3. Click New Private Window

Use In-Private in Internet Explorer

1. Click on the gear icon on the top right of the browser
2. Click Safety
3. Click InPrivate Browsing

Switch Internet Browsers

If restarting your browser does not work, try switching browsers.  Google Chrome and FireFox are the two recommended browsers for Banner 9.  If you are currently using FireFox, try using Google Chrome, or vice versa.

Shortcut Keys

Banner 9 Shortcut keys are very different than those used in Banner 8.  Please review this comparison and use only the appropriate Banner 9 shortcuts.
Banner 9 to Banner 8 Shortcut comparisons

Known Issues

To review known Banner issues that have been reported to ITS, please refer to the following Google document.  

https://docs.google.com/spreadsheets/d/1-cu_BnkAPxsY967HHmM3_QNbNyWdag8KRgTVZZo8oqs

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For additional information, check these categories in the Knowledge Base:

Obtaining Access to Banner

VPN Connection Troubleshooting

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Still Need assistance? See the following related services:

Banner