Problem/Question
What do I do If I receive Spam/Scam calls?
Overview
Scam calls are fraudulent and malicious calls, usually from and outside number, where the scammer attempts to scam victims out of their personal information to defraud them – usually for money, gift cards, or other payment types.
A spam call may not start as scam but still unwanted. Spam calls can be from legitimate businesses or vendors that use unfair or poor calling practices, like calling a department line and asking to speak to whoever is in charge but not giving a reason why. Spammers range from sales or polling calls who repeatedly call numbers to pitch a product or service.
Solution
Malicious and Harassing Calls
Should be reported to the Division of Public Safety & Security (313-593-5333.). You may be asked to complete a police report with information on when the calls were received.
Spam, Annoying, Nuisance, and Robocalls
- Zoom Phone Users: You can block specific numbers from incoming calls directly from the Zoom desktop client or mobile app. See instructions on how to:
- Non-Zoom Phone Users: Calls cannot currently be blocked.
Large-scale, Excessive Spam Calls
If you are receiving daily more than 10 spam calls from random numbers, ITS would like to know so we can report the numbers to regulatory agencies that investigate such issues, please report this to noc@umich.edu.
Other Calls
You can report phone scams, identity theft, and more to the FTC using the FTC Complaint Assistant. For information about avoiding phone scams and voice phishing, see Phone Scams & Voice Phishing (Vishing) on Safe Computing.
For additional information, check these categories in the Knowledge Base:
Phishing Email
Spoofed Caller ID - Appears that Call is Internal to University of Michigan - Dearborn
Still Need assistance? See the following related services:
Troubleshoot Computer Problem