Spoofed Caller ID - Appears that Call is Internal to University of Michigan - Dearborn

Problem/Question

Caller ID looks like the call is coming in form inside the University of Michigan-Dearborn. In fact, it's an external telemarketer.

Overview

With this issue, someone from off-campus can be mistaken for someone on the campus and that could lead to being unable to screen phone calls in the event of someone calling wrong number or a scammer.

Solution

Unfortunately, there isn't anything that ITS can do to stop the calls from occurring.

There is some information on the safecomputing.umich.edu web page that is useful.

Additional Information

Vishing or (voice phishing) is the use of fraudulent phone calls to trick people into giving money or revealing personal information. It's a new name for an old problem-telephone scams. Vishing frequently involves a criminal pretending to represent a trusted institution, company, or government agency. You may be asked to buy an extended warranty, offered a "free" vacation, told your computer is infected and you need anti-virus software, or asked to donate to a charity.

For additional information, check these categories in the Knowledge Base:

• Spam, Phishing, and Suspicious Email
• Phishing Email
• Best Practices for Protecting Account Information

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