Problem/Question
Received a 'Stale Request Error' After Entering Credentials.
Overview
By default in Global Protect VPN, the Enter key does not function with Single Sign On and Duo. It will cause the "Stale Request" error to appear.
Solution
To avoid this issue, please do not press the Enter Key at the Global Protect log in screen. Use the mouse pointer to click Log in.
1. Click Connect on Global Protect.
2. When prompted, type your Uniqname and password but do not press enter.
3. Use the mouse pointer and left-click on Log In.
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