Windows Global Protect VPN - "Stale Request" Error After Log In


Received a 'Stale Request Error' After Entering Credentials.


By default in Global Protect VPN, the Enter key does not function with Single Sign On and Duo. It will cause the "Stale Request" error to appear.


To avoid this issue, please do not press the Enter Key at the Global Protect log in screen. Use the mouse pointer to click Log in. 

1. Click Connect on Global Protect.

2. When prompted, type your Uniqname and password but do not press enter.

3. Use the mouse pointer and left-click  on Log In.


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For additional information, check these categories in the Knowledge Base:

VPN for Windows Devices

Still need assistance? See the following related services:

VPN Problem

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Article ID: 145924
Tue 5/30/23 3:16 PM
Thu 5/16/24 3:32 PM