Lost, Missing or Stolen Devices

Problem/Question

What is the process to report theft or missing AV or computer devices?

Overview

When university owned computer equipment is lost, stolen or damaged, there are certain procedures that must be followed with ITS, DPSS, and Risk Management. 

Solution

If a university owned computer equipment is lost or stolen, it must be reported to the following departments (recommended order).

1. UM-Dearborn's Department of Public Safety's (DPS) - 313-593-5333

   1. To obtain a Case Number needed for Insurance claim

2. The ITS Service Desk, 313-593-4357 or umd-servicedesk@umich.edu

   1. To obtain a Ticket # to have ITS lock device (if possible) and order a replacement

      • In the event of stolen or missing devices, loaner equipment may be temporarily available while equipment is being replaced. 

3. Risk Management - Start a Claim

   1. Complete a Proof of Loss form

   2. Submit a Claim and include the following:

      • Date of Loss / Discovered

      • Description of Incident

      • Location of Loss

      • Police Case Number (if theft)

      • Nature of Loss (e.g. act of nature, or crime)

      • Estimated Cost 

      • A completed Proof of Loss form

If happened off-campus, local authorities should be contacted as well. Typically, personal property damage is not covered. Please see FAQ for more information

For the insurance claim, there is a $1,000 deductible that the department will need to cover. Risk Management will cover the remaining cost. 

A replacement computer will be ordered by the ITS Operation Team. When submitting a ticket with us, please let us know that the replacement request is due to a lost, stolen or damaged computer.

For additional information, check these categories in the Knowledge Base:

Get Help with Sensitive Data Guidelines and Other University Security Policies

Still Need assistance? See the following related services:

Hardware Recommendations and Quotes

Request ITS Loaners