Troubleshooting: Your Microsoft Office account doesn't allow editing on a Mac


Unable to edit Microsoft Office documents on a MacOS device managed by the university.


Microsoft Word, Excel, Powerpoint, and other Office documents can be opened but display a pale yellow banner displaying an error: "View only Your account doesn't allow editing on a Mac. To learn more, contact your admin about your Office plan."


  • Exit all office applications
  • Open Finder > Applications > Utilities > Service Provider Support

  • Browse all > Office 365 license removal tool > Remove

  • Open Office and sign in

  • Make sure other Office applications work

For additional information, check these categories in the Knowledge Base:

How to Obtain Microsoft Office 365 for Free

Mac OS - Adding a Network Printer

Still Need assistance? See the following related services:

List links to related Service Catalog categories.

(Note: If you don’t have any information for this section the KB Team will fill this in during review.)

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Article ID: 136512
Fri 10/29/21 2:06 PM
Fri 10/29/21 2:25 PM