Use the My Help Center to Make a Case

On the My UM-Dearborn portal home page, select My Help Center

screenshot of the home page of the My UM-Dearborn student portal. A tile labeled "My Help Center" is highlighted by a red circle

 

This will take you to an area where you can view cases made by you or on your behalf, FAQ categories, and assistance articles. At the bottom of the page, select Contact Us

Screenshot of the "My Help Center" area of the student portal. A red circle highlights a "Contact Us" button on the bottom left of the screen

 

This will take you to a fillable form. Complete the required fields (the ones with the red *), and click Submit

Screenshot of the "Contact Us" form. This includes required fields: Subject/topic, and case category. Optional fields are: description, and subcategory. There is an option to upload a file

 

✨Viola! Now your case is on its way to someone who can assist you. You’ll get a confirmation number, and the case will be visible on the My Help Center (second step in this document)

Screenshot of the confirmation page once a case has been created. It includes the case number and user-entered description.

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