Respond to a Case Within the Portal

On the My UM-Dearborn portal home page, select My Help Center

Screenshot of the home page for the My UM-Dearborn student portal. In the middle of the screen, My Help Center is highlighted with a red circle

 

This will take you to an area where you can view cases made by you or on your behalf, FAQ categories, and assistance articles. Click on any case number to see more information on your case

Screenshot of the My Help Center page. In the middle, a case number is highlighted with a red circle

 

Under Send Email, click Compose

Screenshot of an open case. On the right side of the page, a clickable blue button that says "compose" is highlighted with a red circle

 

Use the space provided to compose an email, and then click Send

Screenshot of the email area within a case, titled Send Email. There is a large text box and a blue clickable "send email" button in the bottom right corner

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