Check the Status of an Open Case

On the My UM-Dearborn portal home page, select My Help Center

screenshot of the landing page of the student portal with a red circle highlighting the tile called "my help center"

 

This will take you to an area where you can view cases made by you or on your behalf, FAQ categories, and assistance articles. Click on any case number to see the status of your case

screenshot of the "My Help Center" area of the student portal. A red circle highlights the clickable case number

 

Any responses will populate under the Emails heading

screenshot of the case information within the student portal. A red circle highlights the "emails" section of the page

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