Report a Classroom Emergency (Faculty)

Problem/Question

How do I request IT help for a Classroom Emergency during my on-campus or online class?

Overview

This document is to help faculty determine what is considered an IT Classroom Emergency. A  Classroom Emergency is a disruptive outage or malfunction of AV hardware or software during a class session. Examples of classroom malfunctions include (but are not limited to) the following:

• Projector Not Turning on in classroom
• No audio coming out on speakers
• Laptop will not Display
• Bring your own Device (BYOD) Cables missing
• Zoom issues during an online class session.
• Document Camera not displaying 
• Unable to Login to Podium Computer

Classroom Emergencies can be addressed by the ITS Service Desk during our normal business hours, which are Monday through Thursday - 8:00am-8:00pm, & Friday - 8:00am-5:00pm. 

Solution

To avoid potential Classroom Emergencies on campus, we recommend all faculty familiarize with the Room AV setup. Additionally, for online classes, it is recommended to test out software, web conferencing tools, and hardware before classes start. The ITS Service Desk can provide the following;

• Schedule technology assistance for your class ahead of time
• Meet with you and review the A/V equipment in a new room
• Assists with installing and testing Zoom meeting.
• Answer any questions related to connecting BYOD devices to classroom AV equipment

We also recommend reviewing Knowledge Base articles related to classroom computing. Some popular articles are:

• WiFi: Getting Connected
• Getting Started Guide for Canvas
• Remotely Access UM-Dearborn Computer Labs via MiDesktop
• AppsAnywhere Usage: Application Web Portal Used on Campus (Instructional Computers)
• Sign into zoom with SSO (Single Sign On)
• Zoom Teleconferencing: How to Secure Meetings
• Zoom Teleconferencing: Starting and Conducting a meeting

If your issues qualifies as an  Classroom Emergency, you can reach an ITS technician by calling our ServiceDesk @ (313) 593-HELP (4357) or starting a chat Support Session https://support.umd.umich.edu/.

It would be recommended to provide the following to the ServiceDesk:

• State that this is a Classroom Emergency during an active class session
• Room location (if on-campus)
• Specifics of the problem (projector not turning on, Doc cam not powering up, default mic not working in Zoom.

For online/remote classes, we can use Bomgar Remote Support for screen viewing and troubleshooting.  For on-campus classes during normal business hours, we can dispatch an on-site technician; however, we may attempt remote access troubleshooting on the classroom AV system.

For additional information, check these categories in the Knowledge Base:

Staff & Faculty Uniqnames and Access

Still Need assistance? See the following related services:

Classroom & Computer Lab Support

AV Support Request

Help with Wireless

Canvas

Web Conferencing