AppsAnywhere Troubleshooting: Unable to Access or Open Applications (BYOD)

Problem/Question

I am not able to access or open up a specific application that is available to me in AppsAnywhere.

Overview

This document is referring to Apps that are under the All Available tab on AppsAnywhere. If the app is listed as unavailable then that is a different issue.

Solution

  1. Click the More Info button on the App that you are having a problem accessing

AppMouseOverOptions

 

 

  1. Next you will see 3 different tabs with information that you need to check: App Details, Delivery Methods, Regions

MoreInfo Navigation

 

  • App Details – explains if you need to access the campus VPN to run the App
  • Delivery Methods (3 Tabs)
    • Information – Explains the delivery method used for the App
    • Restrictions – If you see all green checks then you should be able to run the App
    • Operating Systems – List of supported Operating Systems
  • Regions – shows if the application is restricted by region.

After checking all those take the proper steps to resolve your problem. If you need to setup the campus VPN please see the links in the information below. Make sure you are on a computer with a supported operating system. If you are still having problems outside of the listed solutions check the additional links below from the Knowledge Base.

For additional information, check these links from the Knowledge Base: 

AppsAnywhere VPN Setup for off campus BYOD
AppsAnywhere - Software Where You Need It 
Troubleshooting AppsAnywhere on a Personal Computer

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