Knowledge Base Template (for Public how-to or Informational KB Articles)

Problem/Question

How to apply the standard KB template

Overview

Used when creating a new KB article.

Solution

Option 1. In the KB editor, select the template drop down and select the Standard KB Template (for Public facing Knowledge articles

Option 2. Use the attached KB template located on the right side of this KB.

For additional information, check these categories in the Knowledge Base:

Style Guide for Knowledge Base Articles

Tagging Standards for KB

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