Problem/Question
403 Forbidden Error in Duo due to Incorrect System Time
Overview
Users may encounter a 403 Forbidden Error when accessing certain services or websites that use Duo verification if their Mac's system time is incorrect. This can occur if the "Set date and time automatically" option fails to sync the correct time with Apple's time servers.
Solution
Follow these steps to resolve the 403 Forbidden Error by correcting the system time settings:
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Check Date & Time Settings:
- Navigate to Settings > General > Date & Time.
- Ensure that the option "Set date and time automatically" is enabled.
- If the time is incorrect, proceed to the next steps.
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Terminal Command to Reset Time Configuration:
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Open the Terminal app.
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Enter the following command to remove the current time configuration:
sudo rm /var/db/timed/com.apple.timed.plist
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Press Return. You will be prompted to enter your administrator password. Note that the password will not be visible as you type.
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Press Return again to execute the command.
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Restart Your Mac:
- After running the command, restart your Mac to refresh the time settings.
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Verify Date & Time Settings Again:
- Once the Mac restarts, revisit Settings > General > Date & Time to confirm that the time is now displayed correctly.
This procedure should resolve the issue. If the problem persists or you have additional questions, please contact the ITS Service Desk for further support.