Problem/Question
Setting up Duo on a new device.
Overview
Duo two factor authentication is the method of two factor authentication used across the UM campuses to ensure the security of a member of the university's account.
Solution
- Go to duo.it.umich.edu.
- Login with your uniqname and password, if prompted.
- Click Add a phone or Tablet.
- Authenticate to Duo, if prompted, (if push doesn't work, use the phone call or SMS option).
- For the phone/tablet to be reactivated, click Device Options.
- Click Reactivate Duo Mobile.
- Follow the prompts:
- Install the app on your device if not already installed.
- Open the app and click the "+" sign in the upper right.
- Scan the QR code.
- Click continue.
- The device should be set up.
If the phone call option isn't working and a backup device wasn't set up, the Service Center can either reactivate Duo mobile on your behalf, or can assign a temporary Duo bypass code to provide to allow you to sign in and update your own settings.
Because this would require identity verification, please contact the UM-Dearborn Servicedesk at (313) 593-4357 and select option 1.
Contact the UM-Dearborn ITS Servicedesk:
For additional information, check these categories in the Knowledge Base:
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