Setting up Duo Mobile on New Phone or Tablet

Problem/Question

Setting up Duo on a new device.


Overview

Duo two factor authentication is the method of two factor authentication used across the UM campuses to ensure the security of a member of the university's account.


Solution

  • Go to duo.it.umich.edu.
     
  • Login with your uniqname and password, if prompted.
     
  • Click Add a phone or Tablet.
     
  • Authenticate to Duo, if prompted, (if push doesn't work, use the phone call or SMS option).
     
  • For the phone/tablet to be reactivated, click Device Options.
     
  • Click Reactivate Duo Mobile.
     
  • Follow the prompts:
    • Install the app on your device if not already installed.
    • Open the app and click the "+" sign in the upper right.
    • Scan the QR code.
    • Click continue.
       
  • The device should be set up.

If the phone call option isn't working and a backup device wasn't set up, the Service Center can either reactivate Duo mobile on your behalf, or can assign a temporary Duo bypass code to provide to allow you to sign in and update your own settings.

Because this would require identity verification, please contact the UM-Dearborn Servicedesk at (313) 593-4357 and select option 1.

Contact the UM-Dearborn ITS Servicedesk:


For additional information, check these categories in the Knowledge Base:


Still Need assistance? See the following related services:

 

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Details

Article ID: 110390
Created
Thu 6/18/20 11:16 AM
Modified
Thu 9/2/21 11:37 AM