Problem/Question
How do I install and set up UM-Dearborn's GlobalProtect VPN Client on Windows ARM Devices? When do I need to use a VPN?.
Overview
The University of Michigan-Dearborn's Virtual Private Network (VPN) creates a secure, encrypted connection between your device and the U-M network, enabling access to university resources from untrusted networks.
The service enables users to:
- Extend the university's private, secure, and managed network to their personal devices when using off-campus networks.
- Send and receive university or personal data through a dedicated and encrypted connection across shared or public networks.
- Access applications or data that require an on-campus connection (e.g., academic resources, on-campus computer and storage services, etc.).
The UM-Dearborn VPN client is Palo Alto Networks' GlobalProtect. Users connecting through the VPN will be required to authenticate using Okta Verify multi-factor authentication (MFA).
Solution
Personal Windows ARM devices (such as Microsoft Surface devices with Snapdragon processors and other ARM-based Windows computers) require a special version of the GlobalProtect client.
University-managed computers will already have the GlobalProtect client installed.
Installation Steps
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Download the Windows ARM GlobalProtect installer
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Once downloaded, run the installer.
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Follow the setup wizard to install GlobalProtect.
- Administrative rights are required during installation.
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Launch the GlobalProtect application.
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When prompted for a portal address, enter:
umvpn.umd.umich.edu
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Select Connect.
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Sign in using your:
- U-M Uniqname
- UMICH password
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Complete the Okta Verify authentication prompt.
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Once connected, the GlobalProtect application will display:
Connected
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To disconnect, open the GlobalProtect client and select Disconnect.
For additional information, check these categories in the Knowledge Base:
VPN
Still need assistance? See the following related services:
VPN Set Up
VPN Problem