Students: How to View Case Status & Responses in the My UM-Dearborn Portal

Students: How to View Case Status & Responses in the My UM-Dearborn Portal

From the home page of the portal, navigate to Open Cases on the left hand side and click on View All

Screenshot of the Open Cases column on the My UM-Dearborn portal home page. The top of the column says Open Cases, then individual cases are listed as clickable text. At the bottom of the list a red circle highlights a link to View All.

 

Click on the subject/topic to view more information about the specific case

Screenshot of Open Cases. The header reads Open Cases. Below are cases listed with three columns of information: Case number (clickable), Subject/topic (clickable), date/time opened (not clickable). A red circle highlights the top-most clickable subject line, Test proctoring request"

 

Now you can view the status

Screenshot of the case information. Details provided are listed in different fields: case number, status, case category, subject/topic, subcategory, description, date/time opened, date/time closed. The Status field displays Closed and the whole thing is highlighted by a red circle.

 

Immediately below this, you can view all email correspondence related to this case

Screenshot of the Emails portion of the case information. This shows five emails, sorted by date created. Emails are listed with information in columns: Subject, From Address, To Address, and Message date. In the bottom right corner is a clickable like to View All.

 

More information is available by clicking on the subject line of an individual email

Screenshot of the message content of a selected email. The top says Message Content, and below this is the subject and most recent email content.

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