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Problem/Question
What is Windows Hello, what hardware is required to use it on UM‑Dearborn computers, and how do you configure it on Windows 11?
Overview
Windows Hello is a secure and convenient way to sign in to your Windows 11 device. Instead of entering a password, you can authenticate using facial recognition, fingerprint, or a PIN.
UM‑Dearborn‑issued computers may support one or more Windows Hello sign‑in methods depending on the hardware included in your device.
Solution
About Windows Hello
Windows Hello allows you to sign in using:
- Facial Recognition (requires an infrared camera)
- Fingerprint Recognition (requires a compatible fingerprint reader)
- PIN Authentication (works on all supported devices, even without biometric hardware)
These methods provide a faster and more personal sign‑in experience while maintaining strong security.
Required Hardware
Fingerprint Recognition
- Your device must include a compatible fingerprint reader.
- Many modern Dell laptops provided by UM‑Dearborn include fingerprint readers built into the power button.
Facial Recognition
- Requires a Windows Hello–compatible IR (infrared) camera.
- Some monitors with integrated IR webcams—such as Dell C2422HE or U3224KB—can be used for facial recognition.
- Third‑party IR‑capable webcams (e.g., Logitech BRIO) can also be used.
Note: If your UM‑Dearborn computer does not include biometric hardware, you can still use Windows Hello by configuring the PIN option.
Configuring Windows Hello in Windows 11
- Open Settings on your Windows device.
- Select Accounts.
- If you don’t see the sidebar, maximize the window until the navigation pane appears.
- Select Sign-in options.
- Under Ways to sign in, choose one of the following:
- Facial recognition (Windows Hello)
- Fingerprint recognition (Windows Hello)
- PIN (Windows Hello)
- Click Set up for the option you want to configure.
- Follow the on‑screen instructions.
- After setting up a biometric option, Windows will prompt you to create a PIN (if not already configured).
- You will need to authenticate using your Duo two‑factor authentication code.
- Enter and confirm your new PIN.
PIN Requirements
A Windows Hello PIN:
- Must be at least 6 characters
- May include letters (upper or lower case)
- May include numbers
- May include special characters
- Cannot be a simple pattern (e.g., 123456, 111111)
Using Windows Hello
The next time you sign in, you can authenticate using your:
- Facial recognition
- Fingerprint
- PIN
You may always select Sign‑in options on the login screen if Windows defaults to the password field after a restart.
For additional information, check these categories in the Knowledge Base:
Windows 11 Basic Overview
Still need assistance? See the following related services:
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