Body
Problem/Question
After stopping a recording in Camtasia, errors come up that do not allow me to open the recording.
Overview
After stopping a recording in Camtasia, one of the following error messages appears:
Camtasia fails to open and you are not able to edit your recorded video. This error has been reported in versions 2019-2024 of Camtasia and is not specific to a singular version.
Solution
There is one work around and two solutions to resolve this.
Work Around 1: Load the Recording from the Save Location - When you get one of the errors above after stopping a recording, the recording should still be saved to your set recording location. You can follow the steps in this video to retrieve the recording and load it into a project:
Solution 1: Purchase Camtasia 2024 which is the latest version of it and this issue has been fixed in that version. Additionally if you already have the 2024 version update the software to the latest build to resolve the issue.
Solution 2: Schedule an appointment with us to update your computer to Windows 11.
For additional information, check these categories in the Knowledge Base:
Windows 11 Basic Overview
Still need assistance? See the following related services:
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